Hardware FAQ
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      Issues with Network Connection and or WiFi Direct Connection to Your Force Plates

      If your tablet is not connecting to the internet, or to your plates; even after you try rebooting/ restarting the Tablet/ Plates/ App, this fix should help!

      Tablet Settings >Reset > Reset Network Settings > Reset Settings

      Reboot your plates and re-establish an internet connection to the tablet and reconnect to the plates.

      Screenshot 2023-03-06 at 9.40.24 AMYour Plates, at this point, should appear in the WiFi Direct Menu as JP-XXXX which will be your 4-digit plate serial number as seen on the side of the primary plate (see below).



      If you continue to have issues, please contact techsupport@hawkindynamics.com